Angela Chin has over 11 years of consulting experience, with 9 of those spent implementing Oracle eBusiness Suite Financial applications, throughout 5 continents. She currently works for HP (previously CGNZ), who implemented the first Advanced Collections project in the southern hemisphere, and the only implementation in New Zealand.

David Udy is Inland Revenue's Group Manager Assistance. The Assistance business group's mandate is to "assist customers to comply with their obligations and ensure that their entitlements are received". Assistance is responsible for the delivery of service via a multi-channel environment to customers for all the programmes Inland Revenue manages on behalf of Government. The Assistance team comprises of approximately 2000 members located in 17 sites nationally. In this role, David is accountable for the development of the strategic direction for and leadership of service groups throughout the country to ensure the efficient delivery of outputs. David is also "business owner" of Oracle's Siebel Public Sector Suite that Inland Revenue has initially deployed as a case management system for its Audit function.

Inland Revenue aims to target and tailor service delivery to the address the changing needs of our customers. David's focus is to improve compliance rates and work alongside the community to assist understanding of their entitlements. David is keen to foster among all our people an outside in approach, whereby the views, actions and expectations of customers are always incorporated into service improvement initiatives. David joined Inland Revenue 12 years ago as the National Advisor Service Delivery, responsible for the design of the Child Support program. David's other work experience, amongst others, encompasses twenty years in the Telecommunication industry.

John-Paul Tocker is an Oracle DBA from Wellington. He started DBA life in a major consulting firm before moving to Red Rock Consulting. He has several years of Oracle experience. He has worked on several key Oracle RAC implementations for various customers with different architectures in New Zealand, and has also consulted on several major international RAC projects.

Michael Nunan, Business Development Manager for IBM Optim has worked in the IT Industry of over 8 years and has Sales and Marketing experience in both the Enterprise Data Management and Enterprise Content Management fields. Michael has provided technology and services expertise to many of the Fortune 100 companies within Australia & New Zealand and has worked closely with the Financial Services sector to deliver effective data management strategies around archiving, test data management & data privacy. He currently lives and works in Sydney, NSW

James Taylor has been a Product Specialist at The GL Company Australasia since 2005. Prior to this, James spent several years working as a consultant in the UK and the US, building management information & reporting systems. Working predominantly in the financial sector, James has experience of many ERP and accounting systems, focusing on JD Edwards and Oracle EBS for the last 5 years. James has enjoyed a variety of roles from software & database development through training, account management and business development.

"Oracle ACE of the Year 2006" Tim Hall is an Oracle DBA and Developer and well known Oracle blogger. He's written two books and over 350 articles, is an Oracle ACE Director and recently presented a series of 2-day seminars in Europe as part of the "Oracle University Celebrity Series"

"Oracle ACE of the Year 2006" Tim Hall is an Oracle DBA and Developer and well known Oracle blogger. He's written two books and over 350 articles, is an Oracle ACE Director and recently presented a series of 2-day seminars in Europe as part of the "Oracle University Celebrity Series"