From Lipservice to Customer Service with CRM on Demand and E-Business Suite
Join us to see you how you can quickly deploy Oracle CRM On Demand connected with your existing Oracle E-Business Suite to become a customer-centric organisation.
Learn how you can leveraging your existing Oracle investment to:
• Improve your Customer Knowledge
• Arm your front line staff with critical insight and information
• Enable personalised customer service across every channel.
At this session we will introduce Oracle CRM on Demand's integrated and ready to run Marketing, Sales and Service solution and show how the information in your existing E-Business Suite environment can be immediately harnessed by Customer Service, Marketing, Fulfilment and Sales personal to start the move from lip service to customer service. Hear how other organisations are transforming sales and service customer processes, synchronising all web, phone, email and fax communication and moving from managing transactions to managing customers.
| Attachment | Size |
|---|---|
| Ellison, Brent CRM.pdf | 3.33 MB |
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